FAQ

LINE

q-1

What do I need when I use the service for the first time?

a

Your ID card (driver’s license, passport or health insurance card is required)
Also, you have to be 18 years old or older.

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q-2

What kind of people use pawn shops?

a

1: "I need some money! But I don't want to sell it because it’s special to me!"
In such a case, you can deposit your item(s) for a pawnshop loan to immediately get some cash.
2: People who don’t want to borrow money from a friend/family member, and don’t want to be bothered by pressure from a money lender.
3: People who want to dispose of unnecessary items and exchange them for cash.
4: People who want to sell unnecessary items to get some cash to buy new items.

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q-3

If I don’t agree with the appraisal amount after the mail delivery appraisal, who will bear the shipping cost to send my item(s) back?

a

Of course, we will bear it. There is no cost to the customer even if the transaction is cancelled.

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q-4

Is the sender name when you send my item(s) back to the pawn shop?

a

No. Please be assured that we will use personal names for customers who want to keep the transaction a secret from their family members.

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q-5

Will I receive a phone call after the deposit deadline?

a

No. Please be assured that we will not call you under any circumstances to protect your personal information.

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q-6

I want to sell my brand-name for as much as possible. What can I do?

a

-For Chanel, Gucci and Prada, please bring the guarantee card that came with your purchase.
-For other brand-name bags, please bring the bag with the accessories at the time of purchase.
-For Gucci and Prada, we will only purchase ones bought at domestic stores directly managed by the brands.
-Even by just removing the dust inside the bag and the dirt that can be easily removed, the appraisal amount will increase.
> Tips for high appraisal

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q-7

I want to sell my brand-name watch for as much as possible. What can I do?

a

Please bring not only the watch itself, but also all the accessories at the time of purchase, such as the case, warranty card, instruction manual, and extra link bracelet.
Especially when the belt is too short and there is no extra link bracelet, the appraisal amount will largely decrease.
> Tips for high appraisal

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q-8

When I took silver accessories to a different pawn shop before, purchase and deposit were refused. Is silver not acceptable?

a

For silver accessories, we only accept deposit and purchase of brand-name products such as "Tiffany","George Jensen" and "Chrome Hearts".
Please bring the above items with the accessories at the time of purchase.
Silver accessories such as those purchased at a street stall are not acceptable even if they are of high purity.

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q-9

I have a ring but the original diamond has gone and only the frame and nails remain.
It's very old, would you purchase it?

a

Of course this is all right.
In addition, we will purchase only one pierced earring or earring, a broken necklace, a damaged ring, etc., as bullion.
○Gold: 14K - 24K
○Platinum: Pt850 - Pt1000

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q-10

What do I need for a high-value appraisal of a used PC?

a

For Windows, we purchase PCs with Windows Vista or a higher grade OS installed as standard. If you don’t have the system recovery CD, we may not purchase it. For a PC with a power cord and AC adapter, be sure to bring them as well.

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q-11

Would you purchase a broken item?

a

Items with valuable materials, such as gold and platinum, can be purchased even if they are broken.

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q-12

I don't really need it, but I'm wondering whether to deposit it or sell it.

a

If you cannot decide, we recommend you deposit it. After the deposit deadline, it will be treated the same as sold, and if it is within the deadline, you will be charged interest but can get it back. If you sell the item, you cannot get it back.

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q-13

Is the appraisal amount the same at every pawn shop?

a

No. The appraisal amount varies depending on shops. At our shop, we will do our best to meet the needs of our customers.

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